Negative reviews can leave you and your employees feeling defeated and heated, especially when you have gone above and beyond to satisfy a customer. However, responding positively to negative feedback is not only crucial to retaining your business, but also can widen your customer base.
Many businesses tend to immediately go into defense mode when dealing with negative feedback, which is understandable. But take a breath, and maybe a walk around the office, because this could be a really great marketing opportunity if handled in a calm and courteous manner. Here are some tips from our Account Executives, who have ample experience in customer service and marketing, to help you with your response toward disgruntled customers.
Making sure that your customers feel heard and valued is the best form of free advertising you could ask for. Contact us today if you need more help turning your negative review into an opportunity for growth!